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COVID 19 UPDATE
Veterinary Clinics have been deemed an Essential Service during the current provincial restrictions. We will be continuing to offer All Services. We are moving back to a Closed Door Policy. We will not be permitting clients into our building to wait for their pet during appointments.
Our door will remain open, we will function with a "One In, One Out" protocol so that we can control the amount of traffic in and out of our Front Foyer to assist with social distancing.
Please call us when you arrive and we will meet you at the front door with your order.
When you arrive for your appointment please call to let us know you have arrived and a member of our team will start the appointment by taking a history over the phone. We will then ask you to meet us at the front door with your pet.
OPEN FOR ALL SERVICES - PLEASE CALL 613-726-2666 TO BOOK YOUR PETS APPOINTMENT TODAY
**Don't forget to join our online Webstore to have food and other pet essentials delivered right to your door**
We realize the current pandemic has created challenges for all within our community, and while we hope you are all staying safe, we want you to know we are doing our best to remain open and available for your furry family members during this time.
We have prepared some information for your reference on how we plan to continue to remain open to provide medical care and basic necessities to your pets, and to communicate the steps we are taking to continue to provide you and our team with a safe environment. We will also provide some resources for FAQ about pets and the current pandemic towards the end.
As part of our regular protocol we adhere to stringent infection prevention, control and team hygiene best practices within our clinic and have increased both the frequency and scope of our cleaning and disinfecting with special focus on our reception and retail areas.
We have reviewed the Government of Canada’s Public Health Measures (PHM) with our entire team to help reduce and delay the transmission of COVID-19 within our practice. Our entire team is following the recommended individual public health measures and will be required to adhere to such guidelines as indicated at the link below.
In order to help keep our clinic open and safe to serve our clients and patients, we will be following the Patient Screening Pathway as indicated by the Ontario Veterinary Medical Association and will be asking the following of our clients when booking appointments:
Please rest assured that BHVC is monitoring the pandemic closely. We understand and certainly share your concerns about COVID-19 and will continue to monitor and seek input from professional experts in order to provide our valued clients with the best up to the minute guidance and advice. If you have any questions or concerns please do not hesitate to contact our clinic.
Britannia Heights Veterinary Clinic
The following are some resources for FAQ about COVID-19 and your pet.