Britannia Heights Veterinary Clinic

2579 Carling Avenue,
Ottawa, ON K2B 7H7

(613)726-2666

www.bhvetclinic.com

DEAR VALUED CLIENTS - COVID 19 UPDATE

Great news, Veterinary Clinics have been deemed an Essential Service during the current Lockdown and Stay at Home Order.  We will be continuing to offer All Services.  We are however bound by Curb Side Service Only.  We are not permitted to allow clients into our building to wait for their pet during appointments.

Our door will remain open however we will be following a "One In/One Out" policy for our Front Foyer Only.  No client will be permitted passed our Front Foyer door.   We will be happy to provide food and medication pickups although payments need to be done over the phone ahead of time or via debit/credit upon pick up, no cash will be accepted.

Please call us when you arrive and we will meet you inside the Front Foyer with your order.  Please make sure the Foyer is empty prior to entering.

When you arrive for your appointment please call to let us know you have arrived and a member of our team will start the appointment by taking a history over the phone.  We will then ask you to meet us inside the Front Foyer with your pet. Please DO NOT LEAVE the parking lot during the appointment.

Our Veterinarian will call you to discuss your pets exam findings over the phone once he has completed his exam.  Rest assured you will be able to ask questions, offer further insight and discuss a treatment plan for your pet with the Vet. Our receptionist will process your invoice payment over the phone while you are in your car or inside the Foyer with our mobile debit machine, please bring a debit or credit card for payment.  Our Technician/Assistant will then bring your pet back to the Front Foyer, please remember to follow social distancing when meeting our staff inside the Foyer.

Our hours of operation will continue to be 8:30am-5pm Monday-Friday.  Please call ahead for all food and medication pickups/renewals.

** Back orders for food and medications are ongoing, please call well in advance for refills**

Please watch our social media pages, both Facebook and our Website for updates on our service availability. Thank you in advance for your patience and understanding.

Wishing safety, happiness and health to all our clients and customers.

The BHVC Team

Please remember Facial Coverings are mandatory, we will keep hand sanitizer readily available in the foyer for client use.