Britannia Heights Veterinary Clinic

2579 Carling Avenue,
Ottawa, ON K2B 7H7

(613)726-2666

www.bhvetclinic.com

SERVICE UPDATE - We are now back to Regular Hours!!

Please Note: OUR CLOSED DOOR POLICY REMAINS IN EFFECT

Please call 613-726-2666 from your car when arriving for your appointment or to pick up food and medications.  Our team will process your request via curbside service.  If you are here with your pet a team member will start your appointment over the phone then ask you to meet them at the door to retrieve your pet.  Please do not leave the parking lot during your appointment.

To our Valued Customers, 

Keeping in mind that the health and well-being of your pet is our top priority, as news of the Coronavirus (COVID-19) Pandemic in our community continued to develop, we made choices to implement day to day protocol changes in the best interest of our staff and client's health and safety.

These protocols included the implementation of a Closed Door Policy where patient consults were done via cell phone from the parking lot, payments were made over the phone via credit card and food/medication pickups were done curbside.  This was all in support of mandated Physical Distancing.  Despite the city's ongoing transitions, we will be continuing our current protocol.

Regular Hours of Operation:
Monday to Thursday 8:30am-7pm and Fridays 8:30am-6pm

We remain Closed on Weekends and Holidays

We will continue to work closely with our staff to ensure that anyone who is not feeling well understands that we support them staying home.

To our customers:

  • If you are feeling ill or experiencing flu-like symptoms and have an upcoming appointment, we kindly ask that you call us to reschedule.
  • If you are healthy with no signs of illness, please bring your animal to our hospital and call us from the parking lot, keep 6-10 feet of distance from staff when dropping off/picking up your animal and when picking up food/medications etc
  • If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.
  • If you do not have a trusted friend, neighbor, or healthy family member to transport your pet, please call 613-726-2666 when you arrive at our hospital and remain in your vehicle with your animal.

For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at 613-726-2666.


Thank you for your patience and cooperation. We look forward to seeing you and your pet soon. 

Your pet healthcare team at
Britannia Heights Veterinary Clinic