Britannia Heights Veterinary Clinic

2579 Carling Avenue,
Ottawa, ON K2B 7H7

(613)726-2666

www.bhvetclinic.com

DEAR VALUED CLIENTS - COVID 19 UPDATE

The cold weather is here and we want to WELCOME YOU BACK INDOORS!!!

We are excited to announce a few changes to our daily routine as the COVID-19 restrictions start to lift in the city.

We are happy to report, we are now welcoming clients back into the clinic to purchase food, supplements and medications, and to accompany their pet during appointments.  Face masks must be worn at all times when inside the clinic.

  • We are still following a one in, one out policy when it comes to routine purchases. Please remain in the foyer if you see another client in the reception area when you enter the building to pick up food, supplements and medications etc.
  • When you arrive for your pets appointment, please call from your vehicle. Our reception team will go through a routine Covid Screening Questionnaire.  Only one person will be permitted to attend the appointment.  Once you pass all Screening Questions you will be invited into the clinic with your pet.  If you happen to not meet the Screening Questionnaire, we will proceed with your pet’s appointment curbside. 
  • We will have 2 exam rooms to assist the flow of our patient appointments.  Clients will always be seated in separate exam rooms.
  • We ask that all clients attending appointments remain seated in the chair provided in the exam room. To maintain social distance, a veterinary assistant will restrain your pet while the veterinarian does the exam.

** Back orders for food and medications are still ongoing, we are receiving wonderful support and information udpates from our suppliers on a regular basis.  If you have any questions or concerns about a back ordered or discontinued item, rest assured, we have a plan!  Please call to discuss with one of our team members today**

Please watch our social media pages, both Facebook and our Website for updates on our service availability. Thank you in advance for your patience and understanding.

Our hours of operation will continue to be 8:30am-5pm Monday-Friday.  Please call ahead for all food and medication pickups/renewals.

Wishing safety, happiness and health to all our clients and customers.

The BHVC Team

Please remember Facial Coverings are mandatory, we will keep hand sanitizer readily available in the foyer for client use.