We are happy to announce that we are officially able to offer Routine Care Services as of Tuesday May 19th 2020.
While our services will move from Urgent Care Only to include all Routine Care, such as Annual Wellness Appointments and Heartworm Tests, this does not mean we are back to "Business as Usual"
To our Valued Customers,
Keeping in mind that the health and well-being of your pet is our top priority, as news of the Coronavirus (COVID-19) Pandemic in our community continued to develop, we made choices to implement day to day protocol changes in the best interest of our staff and client's health and safety.
These protocols included the implementation of a Closed Door Policy where patient consults were done via cell phone from the parking lot, payments were made over the phone via credit card and food/medication pickups were done curbside. This was all in support of mandated Physical Distancing.
Moving forward into the coming weeks our CLOSED DOOR POLICY WILL REMAIN IN EFFECT.
As of Tuesday May 19th our hours will be:
9am-5pm Monday to Friday and remain Closed Weekends and Holidays
We will be able to provide Routine, Sick and Urgent Care appointments for all our patients including Surgical Services between 9am-4pm Monday-Friday. We will stay open the extra hour until 5pm to expand our curbside pickup options.
Please have patience with our team when calling to book appointments as we are still short staffed. We are just as excited as you are to provide routine care to your furry family members, there are only so many hands available with our team still at half capacity.
We will continue to work closely with our staff to ensure that anyone who is not feeling well understands that we support them staying home.
To our customers:
- If you are feeling ill or experiencing flu-like symptoms and have an upcoming appointment, we kindly ask that you call us to reschedule.
- If you are healthy with no signs of illness, please bring your animal to our hospital and call us from the parking lot, keep 6-10 feet of distance from staff when dropping off/picking up your animal and when picking up food/medications etc
- If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.
- If you do not have a trusted friend, neighbor, or healthy family member to transport your pet, please call 613-726-2666 when you arrive at our hospital and remain in your vehicle with your animal.
For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at 613-726-2666.
Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.
Your pet healthcare team at
Britannia Heights Veterinary Clinic